Shipping policy

Shipping & Delivery

At Kinesi Living our customers come first so we try to provide the best delivery options possible to suit your needs. Our third-party deliveries are based on ground floor/front door basis and will take place during normal business hours Monday to Friday 9am-5pm.  Courier services are contracted to show delivery of proof unless given the authority to leave upon placing your order. 

We always strive to support and provide the most accurate delivery information to our customers but please be advised that we use external freight | delivery providers over which we do not have control. Regular couriers do NOT call in advance or make appointments so it is the customer’s sole responsibility to track the delivery progress of their order with the courier once items are dispatched, organise collection around the Estimate Date of Arrival. Any delivery delay due to the couriers’ delivery schedule is not the responsibility of Kinesi Living.

We deliver Australia wide provided the items on order are in stock, below are the lead times to metropolitan areas for Non-Bulky Items. Please allow an additional 2 days if you are in remote areas.

 

Please be aware that the size of your order and location may also impact the delivery times. We take our delivery service seriously, but we will not take responsibility for delayed deliveries caused by third party courier companies.

Kinesi Living reserves the right to revise freight costs that’s if there was to be an increase in freight costs by our courier companies.

Please note that unfortunately some courier companies charge if they fail to deliver a parcel and need to re-deliver. At Kinesi Living we have no choice but to pass on the re-delivery fee to our customers as we have no control over failed deliveries. If a re-delivery fee incurs, our team will be in touch to arrange the settlement of the fee. Thank you for your understanding.